Questions about your order
Questions about
your order? We're here.
Whether it's a cropping question before you order or a piece that turned up bent in the box, a real person on our small team reads every message.
Email support
Best for order questions, cropping help, or anything with detail attached.
hello@worldofpuzzle.comLive chat
For quick questions during business hours — look for the chat bubble on any page.
Open chatResponse time
We aim to reply within one business day. Order and shipping questions are usually fastest to answer.
Support hours
Before you write in
Cropping questions go faster with the photo attached and your intended piece count — feel free to include both in your message.
Follow along
New occasion ideas and the odd finished-puzzle photo from customers.
Quick answers to what people usually ask
If one of these covers it, no need to wait on a reply.
Can I change my photo after ordering?
Yes, as long as it hasn't gone to print yet — reply to your order confirmation email as soon as possible with the new photo.
What if a piece is missing or damaged?
Email us with your order number and a quick photo of the box. We'll get a replacement piece or a new puzzle out to you.
How long does shipping take?
Most orders ship within 3 business days of the photo being approved, with delivery times varying by destination.
Do you offer rush orders for a birthday?
Mention the date you need it by in the message form and we'll let you know if a rush option is possible for your order.