High-resolution photos (at least 1500px on the longest side) with good lighting and clear subjects give the sharpest results. We'll flag anything too low-resolution during checkout so you can swap it before we cut.

Yes — upload your photo in the designer and you'll see a live before-and-after preview along with a solvable mock-up of the piece layout before you pay.

Every puzzle can be ordered at 48, 100, 252, or 500 pieces, in Small (8x10"), Medium (11x14"), or Large (16x20"). Bigger sizes hold more piece detail for photos with several faces.

Classic is our standard 5mm birch-faced maple. Reserve upgrades to a denser, finer-grain maple with a satin finish. Heirloom adds a hand-rubbed oil finish and a personalized engraved edge piece.

All our maple comes from FSC-certified North American forests, and offcuts from the laser-cutting process are recycled into smaller keepsake pieces rather than discarded.

An artisan guides every board through the laser table by hand, which is why no two puzzles share an identical whimsy-piece pattern — see The Maple Process page for the full walkthrough.

Production takes 3–5 business days since every board is cut and inspected by hand. Standard shipping adds 2–6 business days depending on destination; rush production is available at checkout.

Yes, we ship to over 30 countries. All shipping is carbon-neutral, and international orders include tracking and customs documentation at checkout.

Absolutely — choose "This is a gift" at checkout to add a hand-written note and remove the receipt/price from the keepsake box.

Wipe pieces gently with a dry or barely-damp cloth — avoid soaking, since the maple is untreated on Classic boards. Store flat in the included keepsake box, away from direct sunlight and humidity.

Yes — our Medium and Large sizes match standard frame dimensions. We also offer an optional puzzle glue and frame bundle at checkout for turning your solved puzzle into wall art.

Every puzzle carries a lifetime guarantee against missing or defective pieces. Contact us with your order number and we'll ship a replacement piece or a new puzzle at no cost.

Because each puzzle is cut to order, we can't offer exchanges for buyer's remorse, but if the print quality or cut doesn't match your preview, we'll remake or refund it within 30 days.