Shipping & Returns
Policies
Shipping & Returns
Everything you need to know about how your puzzle gets made, how it ships, and what happens if something's not right.
Processing Times
Every board is cut and inspected by hand, so production takes a little longer than an off-the-shelf puzzle — but it's why no two pieces come out the same.
Standard Production
Business days from order to ship for Classic and Reserve maple.
Heirloom & Engraving
Extra time for hand-rubbed oil finishes and personalized engraving.
Rush Production
Available at checkout for an added fee — moves your order to the front of the queue.
Shipping Rates
Rates below are added at checkout on top of production time. Orders over $75 ship free within the United States.
| Zone | Method | Delivery Time | Rate |
|---|---|---|---|
| United States | Standard Ground | 3–6 business days | Free over $75 · $6.95 under |
| United States | Expedited | 2 business days | $14.95 |
| Canada | Standard | 5–9 business days | $12.95 |
| Canada | Expedited | 3–5 business days | $24.95 |
| Europe | Standard | 7–14 business days | $18.95 |
| Rest of World | Standard | 10–21 business days | $24.95 |
International Orders
We currently ship to over 30 countries, all with carbon-neutral shipping included at no extra cost.
Customs & Duties
International orders may be subject to customs fees or import duties set by your country — these are collected by the carrier and aren't included in your order total.
Tracking
All international shipments include tracking, visible from your account or the Track an Order page once your puzzle leaves our workshop.
Delivery Estimates
Times above are estimates, not guarantees — customs processing can occasionally add a few extra days beyond our control.
Returns & Exchanges
Because every puzzle is cut to order from your photo, we handle returns a little differently than off-the-shelf products.
Contact Us Within 30 Days
Reach out with your order number and a quick description or photo of the issue — print quality, cut accuracy, or anything that doesn't match your preview.
We Review & Respond
Our team reviews your original preview against your order within 1–2 business days and lets you know the next step.
Remake or Refund
If the puzzle doesn't match what you approved at checkout, we'll remake it at no cost or refund your order in full — your choice.
Buyer's Remorse
Since custom puzzles can't be resold, we're unable to offer refunds simply for a change of heart — but we're always happy to help you reorder something that fits better.
Lifetime Guarantee
Missing or Damaged Pieces, Covered For Life
Every World of Puzzle order carries a lifetime guarantee against missing or defective pieces. If a piece goes missing at your dining table five years from now, contact us with your order number and we'll ship a replacement piece — or a whole new puzzle — at no charge.
Common Questions
Can I change my shipping address after placing an order?
What happens if my package is lost in transit?
Do you offer local pickup?
Can I return a gift I received?
Still have a shipping question?
Our support team typically replies within one business day.