Shipping Policy
Support
Shipping Policy
1Order processing time
Orders are typically processed and packed within [1–2 business days] of purchase, Monday through Friday, excluding holidays. During peak periods (e.g. new releases, holiday season), processing may take up to [X business days]. You'll receive a confirmation email once your order ships.
2Shipping rates & methods
| Method | Estimated transit | Cost |
|---|---|---|
| Standard shipping | [5–7 business days] | [$X.XX, free over $XX] |
| Expedited shipping | [2–3 business days] | [$X.XX] |
| Overnight | [1 business day] | [$X.XX] |
| Local pickup | [Same day, if available] | Free |
Transit times are estimates from the carrier and begin once a package leaves our warehouse — they don't include processing time above.
3International shipping
We currently ship to [list of countries / "the US and Canada" / "worldwide"]. International orders may be subject to customs duties, import taxes, and fees charged by your country upon arrival — these are the responsibility of the customer and are not included in our shipping charge. Delivery times for international orders are typically [7–21 business days] depending on destination and customs processing.
4Order tracking
Once your order ships, you'll receive a tracking number by email. You can also check order status by logging into your account at [worldofpuzzle.example/account]. Tracking updates may take 24–48 hrs to appear after the label is created.
5Delays & exceptions
Occasionally, shipments are delayed by circumstances outside our control — severe weather, carrier disruptions, customs holds, or high order volume. We'll do our best to keep you informed, but estimated delivery dates are not guaranteed. Puzzle boxes ship in reinforced packaging to reduce damage risk, but we can't control handling once a package leaves the carrier's facility.
6Damaged or lost packages
If your order arrives damaged, is missing pieces, or never arrives:
- Contact us within [X days] of the delivery date (or expected delivery date, for lost packages).
- Include your order number and, for damage, a photo of the box and contents.
- We'll arrange a replacement, missing-piece pack, or refund — whichever fits the situation.
7Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address entered by the customer, though we're happy to help redirect a package if it hasn't shipped yet or work with the carrier where possible.
8Contact us
Questions about a shipment can be sent to:
- Email: [shipping@worldofpuzzle.com]
- Order status: [worldofpuzzle.com/track-order]